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Terms & Conditions

Thank you for taking the time to read Cibo terms and conditions. By using our  website or placing an order with us, either by telephone or www.cibodeli.com, you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us.

If you wish to make a change to the product you have ordered please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Delivery & Returns

Unless otherwise agreed with you, we will deliver all products as close to the delivery date requested by you as reasonably possible. We use an overnight courier for delivery to most of the UK. To some parts of Scotland and offshore islands, delivery can take longer.

You can order in advance and choose a day you would prefer your products to arrive. Typically we accept orders for next day delivery up to 12 noon the day before, assuming the products chosen are in stock, although during peak times, lead times can extend to up to 48 hours prior to delivery.

Since most of our products are perishable it is always best if someone is available to receive and sign for the delivery, however, we can arrange for the couriers to leave the goods without a signature.
The product will be your responsibility from the time we deliver the product to the address you gave us. You own the product once we have accepted your order and received payment in full.
We take great pride in the quality and condition of our products and it should reach you in the best possible condition. When you receive your order, please open it right away, loosen the wrapping or packaging around the products and inspect them. If you aren’t happy with what you find, please call us and if possible take some pictures. We will do our best to put it right.
 
If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery of the product. However, you do not have a right to change your mind in certain situations.
As we use third party couriers (typically DPD) we unfortunately cannot guarantee the arrival day of your order. We ask that you let us know when you would prefer the product to arrive and assure you that we will do our best to ensure that it arrives as close to then as possible.

We will send your products in one of our Cibo cardboard boxes, insulated with wood wool and biodegradable air pillows. We don’t offer gift wrapping.  When the weather is warm, we will also include ice packs, which will melt in transit to help ensure mainly cheeses stays cool for as long as possible. We do not deliver in refrigerated vans.
You will receive a tracking email and text message notification from the courier when your product is collected from us.
We will be keeping an eye on our deliveries. If you spot an issue with your order, please contact us and we will be happy to follow up with the courier on your behalf.

My DPD

DPD offers a service called “MY DPD” which allows customers to defer their delivery to a day or time that suits them better. Please be aware that we strongly advise against using this service for our products.  If you choose to use this service, changes made to the delivery date will occur after the products has been dispatched. As such cheese may be in transit for long periods of time and the quality of cheese will be negatively impacted.

Our packages are sent on a so-called “driver release service”. This means that if you are not in to sign for the package, we ask the driver to leave it in a safe place on the property. At the checkout, you must select where you would prefer the package to be left. If you are sending cheese to an address you are not familiar with it is worth checking with the receiver first. Once the cheese has been released you can click to see where the cheese has been released through the tracking email. If there is no known safe place at the delivery location, please call us so that we can make alternative delivery arrangements.

Standard delivery orders should arrive between 7AM and 7PM. During peak times, for example in the run up to Christmas, these hours are extended. If you live in a remote rural area, or in the Scottish Highlands, delivery may take 2 days from dispatch.
 
In the unlikely event that something goes wrong with your delivery, please let us know as soon as you are aware of the issue. We will be happy to follow up directly with the courier on your behalf.